WUH_Cargo Supervisor

（武汉_货运主管）

职位描述

Job description

Notes:

All Chinese mainland based positions are subject to local terms and conditions.

Applicants must have the right to live and work in Chinese Mainland. We are unable to assist applicants with visa or work permit applications.

Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to deliver service excellence, ensuring full compliance with company and regulatory requirements and safety and operational standards.

Key Responsibilities

Revenue Generation

-Implement the Cargo Business Plan in full alignment with local cargo strategies and specified Key Performance Indicators

-Conduct regular reviews of revenue performance to take actions where revenue is behind budget

-Generate revenue with perspective of sales channels, product sales and offline sales development with hunting for new revenue streams, routes,

frequencies, ancillary charges

-Negotiate and execute sales contracts to ensure active management of capacity to maximise flight revenue

-Regular updates internally on key local cargo market information and changes in the competitive landscape

Coordination with Operations

-Ensure that accurate booking lists for Cargo Terminal Operator are prepared in in timely manner to execute flight planning and pallet build up plans

Customer Services

-Ensure that customers’ enquiries and off-line booking and e-booking requests are responded to in a timely and professional manner

-Maintain day-to-day relationship with stakeholders from all sales channels for revenue generation purposes

-Provide superb sales and customer services in all customer touch points so as to drive premium selling rates and regular business

-Champion products and provide excellent and consistent product solutions

Efficiency Improvement

-Support regional cargo team to implement programmes on e-initiatives to drive penetration of e-functions as well as recommendations for improvements

Financial Risk Management

-Manage credit risks with reference to relevant internal guidelines/IATA local financial criteria where applicable

Partnerships and External Liaisons

-Assist to establish / manage relationships with shippers, key industry and trade partners and associations to present Company interests

-Ensure the recognition and loyalty earned from our highest value customers

Services Delivery and Excellence

-Assist to develop and lead to implement and monitor the Cargo Servicing Plan, including supervision of customer service, the operation of the handling agents, and report performance and status both qualitatively and quantitatively

-Drive operational excellence with contracted vendors by managing KPI and service levels

-Ensure compliance and conformance to established regulatory policies and procedures and requirements

-Perform regular quality checks, and completion of proper paperwork, providing feedback to respective stakeholders and work to resolve any problem areas identified

-Support the execution of cargo service delivery strategy

-Liaise with all port, regional and corporate stakeholders, local various authorities, government agencies to ensure proper communication is maintained and focus areas are aligned

-Ensure that new customers receive assistance and coordination as required to safeguard smooth cargo movements

-Develop/Implement the operations plans/training to optimise booking for space and weight utilisation with respective stakeholders

-Control and manage the Unit Load Device inventory level to meet the demand, perform regular quality checks

-Any other reasonable task as requested

People Development and Performance Management

-Lead, support and encourage own team to achieve success by building a strong and motivated team spirit and teamwork and enhance the employee experiences

-Demonstrate leadership and lead by example in Cathay core values and maintain active dialogue to employee goals and performance

Operational Duty Holder

-Be accountable at an operational level for the safe operation of services

-Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure the full compliance /procedures / the service as contracted terms

E&A

-Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

College degree or above

A qualification in Cargo or logistics in an advantage

Knowledge, skills, training and experience

A minimum of 4 years’ experience in cargo operations, cargo sales or cargo customer service

Supervisory/management experience of third party handlers

A proven success record in setting and achieving personal and team goals and targets

Knowledge of CHAMP CargoSpot System

Demonstrably strong communication skills

Proven ability to work independently

Demonstrable success in decision making

Superior administrative skills

Sound knowledge in air cargo warehousing operations

Sound knowledge of TSA safety and security requirements

Knowledge of air cargo computer/AIRIMP system and cargo build-up

Knowledge of air cargo tariff and Air Cargo and Tariff Rules

Knowledge of air cargo Dangerous Goods acceptance is an advantage

Familiarity with aircraft weight and balance procedures

Adapts to change easily

A valid Driver’s License and clearance to operate a company vehicle

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

 

(请扫描二维码申请职位)

国泰航空集团于一九四六年植根香港，以香港为基地，以约二百三十架飞机的机队提供定期往来亚洲、北美洲、澳洲、欧洲和非洲等超过二百个目的地的客运及货运服务。国泰航空为太古集团成员，于香港联合交易所上市。国泰亦是环球航空联盟“寰宇一家”的创办成员。 

 

国泰航空集团旗下包括三家航空公司：国泰航空、香港快运航空及华民航空。

 

自成立七十余载，国泰航空已成为屡获殊荣、享誉全球的知名品牌。我们步履不停，不断求进。我们勇于挑战自我，始终充分把握一切发展机遇，志在飞跃。为持续强化品牌实力，我们已完成创立至今最激动人心的企业转型。国泰航空的发展日新月异，我们期待面向社会诚纳英才！

 

我们的理念

积极求进

国泰航空位于充满活力的亚太区，我们从中得到启发，以化繁为简的方式向顾客传达与时俱进及具有前瞻性的理念，同时善用崭新科技，为顾客缔造轻松愉悦的旅程。

 

设想周到

我们尊重和关心每一个人。不论顾客来自哪里，去往何方，我们都将心比心，用心服务每一位顾客，助力他们的人生旅途。

 

尽心尽力

我们以积极进取的态度和坚毅不屈的决心，为顾客排忧解难，激发对国泰航空的信心和信任。

重要信息敬请注意：一旦提交您的简历给我们，即表示您同意加入我司的人才库，如有合适您的职位，我们会及时与您联系。您的信息我们会绝对保密，未经您的许可，不会透露给任何企业或个人，请您放心。